Frequently Asked Questions (FAQs)
Welcome to GIJTL's FAQ page. We’re here to help answer any questions you may have about our products, services, and policies. If you still have queries after reading below, feel free to contact us.
1. What does GIJTL stand for?
GIJTL stands for Gemological Institute of Jewellery & Trade Laboratory. We specialize in certified diamonds, natural gemstones, and finely crafted jewelry, combining expertise with trust.
2. Are all your gemstones and diamonds certified?
Yes, all our gemstones and diamonds come with proper certification from reputed gemological laboratories to ensure authenticity and quality.
3. How can I be sure of the quality of the products?
We maintain high standards of quality control. Our products are tested, verified, and certified by experienced gemologists and follow industry benchmarks for clarity, cut, carat, and color.
4. Do you provide customization for jewelry?
Absolutely! We offer customization options for rings, earrings, pendants, and more. Share your design ideas or choose from our templates—we’ll craft it just for you.
5. How can I place an order?
You can place an order directly through our website by adding items to your cart and proceeding to checkout. If you need assistance, our team is happy to help via phone, WhatsApp, or email.
6. What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and select EMI options. Secure payment gateways ensure your transaction is safe.
7. Do you offer international shipping?
Yes, we ship globally. Delivery times and shipping costs vary by destination. Contact us for international shipping estimates and assistance.
8. How long does delivery take?
For domestic orders, delivery typically takes 5–7 business days. Customized orders may take a little longer depending on the design and availability.
9. Can I return or exchange my purchase?
Yes, we offer a return and exchange policy on select items. Please review our Return & Exchange Policy for details and conditions.
10. How do I track my order?
Once your order is shipped, you'll receive a tracking number via email or SMS to monitor its delivery status.
11. Do you provide certificates for birthstones and astrological stones?
Yes. All astrological and birthstones are accompanied by certification, specifying their authenticity, origin, and quality, making them ideal for both astrological and personal use.
12. Can I visit your showroom or lab?
Yes, you are welcome to visit us at our physical location. Please call us to schedule an appointment so we can serve you better.
13. How do I care for my jewelry and gemstones?
- To maintain luster and quality:
- Clean with mild soap and soft brush.
- Avoid harsh chemicals or ultrasonic cleaners.
- Store separately in soft pouches or boxes.
14. Is GIJTL a certified or recognized institution?
Yes, GIJTL is a recognized name in the gem and jewelry industry, known for authentic certification and expert craftsmanship.
Still Have Questions?
Feel free to reach out to us anytime at:
📞 Phone/WhatsApp:
📧 Email: support@gijtl.com
📍 Visit us: Contact Us Page
We’re happy to assist you!