We offer 30 days money back guarantee on this item so if you simply don?t like the item then send back and receive an instant refund in case of return we will straightly 10% restocking fees on per product shipping cost and fees in non refundable return shipment will be paid by buyer.

FAQs

  1. When does the 7-day return period start?
    • The period starts from the day you receive your product, as indicated by our courier records.
  2. Can I return one of the two loose gemstones I bought?
    • Yes, you can return the other gemstone within the 15-20 day period under our no-questions-asked return policy for gemstones with a 100% money-back guarantee.
  3. Can I return a loose gemstone without the lab certificate and original packaging?
    • The full original product certificate, invoices, documentation, lab certificates, and packaging are typically required for eligibility. Without these items, you are not eligible for the 100% Money Back Guarantee but may still qualify for a full or partial replacement or store credit. Please contact customer support for assistance.
  4. Can I return a gemstone that I purchased and had set in a ring?
    • Custom jewelry is non-returnable. However, you can receive store credit worth 100% of your invoice value for future purchases on Gijtl.com.
  5. How should I send a loose gemstone for return?
    • Contact customer support for a Return Authorization.
    • Keep all original items that came with the gemstone (certificate, invoice, packaging, etc.).
    • Pack items carefully and send them through a reputable courier with insurance.
    • Share the courier tracking information with us. For our address, click [here](Contact Us).
    • Note: Do not write gemstone, jewelry, or related words on the outside of the package to avoid attracting undue attention.

By following these guidelines, you can ensure a smooth return process.